Support
Answers to the things people ask most. If yours isn't here, email support@myprimedata.app.
Delete your account and data
You can delete everything yourself, from inside the app, at any time. No email required.
- Open the app and go to Profile → Account.
- Tap Delete account. If you're on a paid plan, cancel the subscription in the App Store or Google Play first, so you aren't charged again.
- Confirm. Your local vault is erased from the phone, and your encrypted cloud backup is deleted from our servers within 30 days.
On the free plan there is no account: deleting the app deletes everything, because everything was on the phone.
Can't get into the app? Email support@myprimedata.app from the address on the account with the subject "Delete my account" and we'll do it within 30 days.
Export your data
Export is complete, on every plan, and doesn't get worse if you stop paying.
- Go to Profile → Data → Export.
- Choose a date range and format: JSON (everything, including your original transcripts and what was inferred vs. what you said) or CSV (the tracking rows).
- Photos and attachments are listed but not included unless you switch on "Include files".
- Preview, then save or share the file.
Common questions
Does anything I say leave my phone?
Not by default. Speech recognition and understanding run on the device. On Plus, your backup and sync are encrypted on the phone before they go anywhere. If you turn on account recovery, we keep a recovery key so we can restore your vault if you lose all your devices; with recovery off, we have no way to read the backup. The one exception is if you choose to connect a cloud model with your own API key — then one sentence per capture goes to that provider, and every capture is labelled so you know which model read it.
Which phone permissions does the app ask for, and why?
Microphone and speech recognition, to capture. Notifications, for reminders and requests from people you've connected. Optionally: Camera and Photos (to attach a picture to an entry), Calendar, and Apple Health or Health Connect (to read steps, sleep or heart data into your cards). Each is asked for when you first use the feature and can be turned off in your phone's settings; the app keeps working without them.
How does the free month of Plus work?
Every new download gets one month of Plus with no card required. On day 30 you choose: keep Plus, or go to Free and pick the six cards you want to keep tracking. Nothing is deleted either way — cards you retire keep their history and stay exportable.
What happens if I stop paying for Plus?
Backup and sync stop. Everything on your phone stays, still readable and exportable. Your cloud backup is kept for 30 days in case you come back, then deleted.
Is this a medical app?
No. It shows you what you logged and what moves together. It doesn't diagnose, interpret, or tell you what a pattern means for your health. Talk to a clinician about that.
Can my family see my stuff?
Only what you switch on, stream by stream, and you can see exactly what they see. Sharing is off until you turn it on, and "looks like household stuff" is never a reason for the app to share something on its own.
Can kids use it?
You must be 13 or older. Family Plus seats are for household members 13 and up.
How do I cancel a subscription?
Subscriptions are handled by Apple or Google. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → your profile → Payments & subscriptions. We can't cancel it for you, but we can help if something looks wrong.